File data import troubleshooting

August 17th, 2011 Leave a comment Go to comments

I have localized EVE Online client and cannot import my personal and corporate orders from files.

By default EVE Online saves orders in files like “My orders-2011.06.15 1810.txt”. But the localized client uses translated file names. For instance, in German it will be “Meine Aufträge-2011.08.16 1356.txt”.

To fix it you have to open import preferences (Preferences, Import tab) and specify correct patterns for character and corporate orders. For instance, “Meine Aufträge-*.txt” for character orders.

  1. Gilreygar
    April 4th, 2012 at 21:04 | #1

    I’m trying to update my corp orders but i get 2 errors:

    [error] Updating corporate market orders (API)…
    [error] Error 532: Failed getting market order information.
    =======================================================================
    [error] Updating corporate orders (files)…
    [info] Launch EVE Online and export your orders at Market/Corporate Orders window.
    [error] There are no corporation order files!
    =======================================================================

    Updating char orders via API or file have no issues, i enter eve, check markets trough IGB, export button on orders tab and then import file. Same procedure for corp but no luck, i have my char and my corp api. Any toughts?

  2. Thart
    April 4th, 2012 at 21:30 | #2

    @Gilreygar
    Send me your log.txt file generated immediately after import.

  3. Gilreygar
    April 4th, 2012 at 23:11 | #3

    @Thart, sent to evementat (at) google.com, hope i can help. And thanks for your work !!

  4. GoodYes
    April 10th, 2012 at 14:22 | #4

    getting this error
    [error] Updating player orders (files)…
    [error] Der Index lag außerhalb des Bereichs. Er muss nicht negativ und kleiner als die Auflistung sein.
    Parametername: index

  5. Thart
    April 10th, 2012 at 14:30 | #5

    @GoodYes
    Clean up Documents\eve\logs\marketlogs folder and try again.

  6. GoodYes
    April 10th, 2012 at 20:07 | #6

    @Thart
    Worked! Thanks!

  7. Hanibal
    April 13th, 2012 at 20:41 | #7

    Hi, i’m getting this error:

    [error] Updating corporate orders (files)…
    [warning] You must load corporation information (in character sheet) before importing corporate orders!
    [warning] Only files with this character orders will be loaded!
    [error] Der Index lag außerhalb des Bereichs. Er muss nicht negativ und kleiner als die Auflistung sein.
    Parametername: index

    I cleaned the marketlogs folder but it did not fix the problem. corporation information is loaded in the char sheet.

  8. Thart
    April 13th, 2012 at 21:09 | #8

    @Hanibal
    Create a bug report with log.

  9. Hanibal
    April 13th, 2012 at 21:23 | #9

    @Thart

    I sent the bug report to evementat (at) google.com

  10. Kandy Lick
    January 23rd, 2013 at 21:18 | #10

    “2013-01-23 18:09:02,523 [3] FATAL MentatException – Reporting exception: Unexpected error in file Genesis-Celestis-2013.01.23 170515.txt. Details: Le format de la chaîne d’entrée est incorrect.”

    First time i’m see this message. Before that, no problem to import market data. I have touching nothing ! Any idea ?

  11. Thart
    January 23rd, 2013 at 22:38 | #11

    @Kandy Lick
    Please send me this file for investigation.

  12. Kandy Lick
    January 24th, 2013 at 11:58 | #12

    @Thart

    Done

  13. Thart
    January 24th, 2013 at 13:11 | #13

    @Kandy Lick
    Haven’t received.

  14. Kandy Lick
    January 24th, 2013 at 21:09 | #14

    SH** ! what the mail ?

  15. Thart
    January 24th, 2013 at 23:00 | #15

    @Kandy Lick
    I’ve got your mail with log file. But actually I need Genesis-Celestis-2013.01.23 170515.txt file, not log.

  16. Kandy Lick
    January 25th, 2013 at 12:49 | #16

    Oh, sorry… i find it and i send you this file a soon of possible.

  17. Art Nask
    March 15th, 2013 at 16:14 | #17

    Hi!

    I have problem with import the Market favorites from EVE. Here is log.
    I’m using OS Windows Vista x64 Russian.
    I’ve tryed almost all folder locations for this in EveMentat preferences. My setting in game – Russian with English for most important names only.
    ——————–
    2013-03-15 16:05:05,171 [1] DEBUG APIProvider – Applying API provider settings: https://api.eveonline.com/
    2013-03-15 16:05:05,184 [1] DEBUG RootStorage – GetMarketOrders invoked [stack = StackedByStations, id = 183] 0 ms
    2013-03-15 16:05:13,510 [1] DEBUG Task – Constructing task ‘[Cache] Market favorites’
    2013-03-15 16:05:13,526 [11] DEBUG Task – Starting task ‘[Cache] Market favorites’
    2013-03-15 16:05:13,642 [9] ERROR CacheMarketFavoritesImporter – Traceback (most recent call last):
    2013-03-15 16:05:13,642 [9] ERROR CacheMarketFavoritesImporter – File “evequickbarfromsettings.py”, line 54, in
    2013-03-15 16:05:13,642 [9] ERROR CacheMarketFavoritesImporter – UnicodeEncodeError: ‘ascii’ codec can’t encode characters in position 57-59: ordinal not in range(128)
    2013-03-15 16:05:13,646 [11] DEBUG MentatException – Creating exception: Error calling favorites import tool. Code: 255
    2013-03-15 16:05:13,646 [11] DEBUG CacheMarketFavoritesImporter – Importing market favorites from cache 120 ms
    2013-03-15 16:05:13,646 [11] DEBUG MentatException – Creating exception: Favorites import failed
    2013-03-15 16:05:13,646 [11] DEBUG Task – Task ‘[Cache] Market favorites’ failed. Reason: Favorites import failed
    2013-03-15 16:05:13,646 [11] DEBUG TaskManager – 1 tasks took 120 ms
    2013-03-15 16:05:26,423 [1] DEBUG MentatApp – Collecting garbage 67 ms
    ——————–
    Thanx,
    и удачи.

  18. Thart
    March 18th, 2013 at 12:11 | #18

    @Art Nask
    Привет, попробуй это.

  19. Art Nask
    March 26th, 2013 at 08:52 | #19

    Привет!

    What folder used for EVE favorites? Now my path C:\Program Files (x86)\CCP\EVE
    but its wrong.
    If i try to use cache path –
    (C:\Users\Oleg\AppData\Local\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility\cache)- it’s marked by red cross.

  20. Art Nask
    March 26th, 2013 at 09:01 | #20

    [error] [Cache] Market favorites: Failed
    [info] Importing from client at ‘C:\Program Files (x86)\CCP\EVE’…
    [warning] Error calling favorites import tool. Code: 255
    [error] Favorites import failed

  1. No trackbacks yet.