File data import troubleshooting
I have localized EVE Online client and cannot import my personal and corporate orders from files.
By default EVE Online saves orders in files like “My orders-2011.06.15 1810.txt”. But the localized client uses translated file names. For instance, in German it will be “Meine Aufträge-2011.08.16 1356.txt”.
To fix it you have to open import preferences (Preferences, Import tab) and specify correct patterns for character and corporate orders. For instance, “Meine Aufträge-*.txt” for character orders.




I’m trying to update my corp orders but i get 2 errors:
[error] Updating corporate market orders (API)…
[error] Error 532: Failed getting market order information.
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[error] Updating corporate orders (files)…
[info] Launch EVE Online and export your orders at Market/Corporate Orders window.
[error] There are no corporation order files!
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Updating char orders via API or file have no issues, i enter eve, check markets trough IGB, export button on orders tab and then import file. Same procedure for corp but no luck, i have my char and my corp api. Any toughts?
@Gilreygar
Send me your log.txt file generated immediately after import.
@Thart, sent to evementat (at) google.com, hope i can help. And thanks for your work !!
getting this error
[error] Updating player orders (files)…
[error] Der Index lag außerhalb des Bereichs. Er muss nicht negativ und kleiner als die Auflistung sein.
Parametername: index
@GoodYes
Clean up Documents\eve\logs\marketlogs folder and try again.
@Thart
Worked! Thanks!
Hi, i’m getting this error:
[error] Updating corporate orders (files)…
[warning] You must load corporation information (in character sheet) before importing corporate orders!
[warning] Only files with this character orders will be loaded!
[error] Der Index lag außerhalb des Bereichs. Er muss nicht negativ und kleiner als die Auflistung sein.
Parametername: index
I cleaned the marketlogs folder but it did not fix the problem. corporation information is loaded in the char sheet.
@Hanibal
Create a bug report with log.
@Thart
I sent the bug report to evementat (at) google.com
“2013-01-23 18:09:02,523 [3] FATAL MentatException – Reporting exception: Unexpected error in file Genesis-Celestis-2013.01.23 170515.txt. Details: Le format de la chaîne d’entrée est incorrect.”
First time i’m see this message. Before that, no problem to import market data. I have touching nothing ! Any idea ?
@Kandy Lick
Please send me this file for investigation.
@Thart
Done
@Kandy Lick
Haven’t received.
SH** ! what the mail ?
@Kandy Lick
I’ve got your mail with log file. But actually I need Genesis-Celestis-2013.01.23 170515.txt file, not log.
Oh, sorry… i find it and i send you this file a soon of possible.
Hi!
I have problem with import the Market favorites from EVE. Here is log.
I’m using OS Windows Vista x64 Russian.
I’ve tryed almost all folder locations for this in EveMentat preferences. My setting in game – Russian with English for most important names only.
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2013-03-15 16:05:05,171 [1] DEBUG APIProvider – Applying API provider settings: https://api.eveonline.com/
2013-03-15 16:05:05,184 [1] DEBUG RootStorage – GetMarketOrders invoked [stack = StackedByStations, id = 183] 0 ms
2013-03-15 16:05:13,510 [1] DEBUG Task – Constructing task ‘[Cache] Market favorites’
2013-03-15 16:05:13,526 [11] DEBUG Task – Starting task ‘[Cache] Market favorites’
2013-03-15 16:05:13,642 [9] ERROR CacheMarketFavoritesImporter – Traceback (most recent call last):
2013-03-15 16:05:13,642 [9] ERROR CacheMarketFavoritesImporter – File “evequickbarfromsettings.py”, line 54, in
2013-03-15 16:05:13,642 [9] ERROR CacheMarketFavoritesImporter – UnicodeEncodeError: ‘ascii’ codec can’t encode characters in position 57-59: ordinal not in range(128)
2013-03-15 16:05:13,646 [11] DEBUG MentatException – Creating exception: Error calling favorites import tool. Code: 255
2013-03-15 16:05:13,646 [11] DEBUG CacheMarketFavoritesImporter – Importing market favorites from cache 120 ms
2013-03-15 16:05:13,646 [11] DEBUG MentatException – Creating exception: Favorites import failed
2013-03-15 16:05:13,646 [11] DEBUG Task – Task ‘[Cache] Market favorites’ failed. Reason: Favorites import failed
2013-03-15 16:05:13,646 [11] DEBUG TaskManager – 1 tasks took 120 ms
2013-03-15 16:05:26,423 [1] DEBUG MentatApp – Collecting garbage 67 ms
——————–
Thanx,
и удачи.
@Art Nask
Привет, попробуй это.
Привет!
What folder used for EVE favorites? Now my path C:\Program Files (x86)\CCP\EVE
but its wrong.
If i try to use cache path –
(C:\Users\Oleg\AppData\Local\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility\cache)- it’s marked by red cross.
[error] [Cache] Market favorites: Failed
[info] Importing from client at ‘C:\Program Files (x86)\CCP\EVE’…
[warning] Error calling favorites import tool. Code: 255
[error] Favorites import failed