Market cache import troubleshooting

August 16th, 2011 Leave a comment Go to comments

The things to do when cache import doesn’t work

  1. Read the list of issues and solutions below
  2. Ensure the tab Market data is active on Market window in EVE Online
  3. Check the cache import preferences carefully: you should enter absolute path to your EVE Online client
  4. Ensure that you don’t launch EVE Mentat from path with non-latin symbols
  5. Check the location of EVE Mentat: tool should not be located in system protected folders (c:\Windows, c:\Program Files, etc).
  6. Make sure that you don’t ever launch your client with -lua:off command line parameter. Then look for cache folder inside EVE Online client folder and delete it.
  7. Clear EVE Online cache
  8. Shut down client, find it’s cache folder and delete MachoNet sub-folder

Issues and solutions

EVE Mentat reports “Error calling cache import tool. Code: 255” on cache import attempt

Solutions:

  • Check the location of EVE Mentat: tool should not be located in system protected folders (c:\Windows, c:\Program Files, etc).
  • Clear EVE Online cache.
  • Make sure that you don’t ever launch your client with -lua:off command line parameter. Then look for cache folder inside EVE Online client folder and delete it.
  • Find and delete manually MachoNet folder. Usually it is located here – C:\Users\UserName\AppData\Local\CCP\EVE\your_eve_client_location\cache\MachoNet.

Otherwise write a bug report with log.txt file attached.

  1. DJ Dragonheart
    July 25th, 2011 at 18:07 | #1
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    Is it possible to set cache location manualy? i use a network with different computers, so automatic detection seems not to work for me

  2. Thart
    July 26th, 2011 at 11:08 | #2
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    No, but it will be implemented in the next update.

  3. blackhuey
    August 7th, 2011 at 03:33 | #3
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    Is it possible to use Eve cache folders on mapped network drives to access caches on other machines?
    I have tried this and get the 255 error, while the local cache works fine.

  4. Thart
    August 7th, 2011 at 12:17 | #4
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    @blackhuey
    I hope it will be possible when direct cache location feature is ready.

  5. Trinity Cipher
    August 13th, 2011 at 02:42 | #5
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    [error] Updating market orders (cache)…
    [info] Importing from client at ‘C:\Program Files (x86)\CCP\EVE’…
    [warning] Error calling cache import tool. Code: -1073741819
    [error] Cache import failed

  6. Thart
    August 13th, 2011 at 15:21 | #6
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  7. Derek
    December 13th, 2011 at 23:14 | #7
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    This isn’t really a ‘fix’. Basically, after any sizable amount of cache files are built up, I have to delete my machonet folder in order to get rid of the ‘error calling cache import tool’ error. If I have to delete my cache in order to import it EVERY time cache files get numerous, I can’t really ever import my cache now can I?

  8. Thart
    December 14th, 2011 at 00:32 | #8
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    @Derek
    The latest release of EVE Mentat contains all fixes for cache import tool.
    If you already use latest version please post a bug report (with logs of course).

  9. Oleg
    January 5th, 2012 at 21:15 | #9
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    EVE Mentat don’t import cache files. When I make import it say “[ok] Updating market orders (cache)…
    [info] Importing from client at ‘C:\Users\user\AppData\Local\CCP\EVE\c_progra~1_ccp_eve_tranquility\cache’…
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.
    “

  10. Thart
    January 5th, 2012 at 21:19 | #10
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    @Oleg
    Try to specify path to EVE Online client instead of cache folder.

  11. Oleg
    January 6th, 2012 at 10:01 | #11
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    Same problem:
    [ok] Updating market orders (cache)…
    [info] Importing from client at ‘C:\Program Files\CCP\EVE’…
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.

    When I press import open DOS console window, but path in caption move to Temp directory.

  12. Oleg
    January 6th, 2012 at 10:04 | #12
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    Config file:
    C:\Program Files\CCP\EVE
    C:\bin\EVEMentat\Storage\Market Cache

    But in “C:\bin\EVEMentat\Storage\Market Cache” no files

    And sometimes I get follow error:
    [error] Updating market orders (cache)…
    [info] Importing from client at ‘C:\Program Files\CCP\EVE’…
    [error] Не удалось найти часть пути “C:\bin\EVEMentat\Storage\Market Cache”.

  13. Thart
    January 6th, 2012 at 11:11 | #13
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    @Oleg
    Can be problem with access to folder where EVE Mentat is located.
    Try to move EVE Mentat folder for instance to user’s Desktop.

    Next time please send me your log.txt file (not here, via mail).

  14. Oleg
    January 6th, 2012 at 16:10 | #14
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    Move EveMentat to Desktop, try import but no log file found.

  15. Thart
    January 6th, 2012 at 16:36 | #15
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    @Oleg
    File log.txt should be near EVEMentat.exe file.

  16. Oleg
    January 6th, 2012 at 23:42 | #16
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    No file. I try import from cache folder directly EveMentat create in folder “C:\bin\EVEMentat\Storage\Market Cache” many CSV txt file with unknown data.

  17. Thart
    January 6th, 2012 at 23:47 | #17
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    @Oleg
    In general it’s impossible that EVE Mentat doesn’t create log.txt file when it has enough rights.

    Do you use latest version of EVE Mentat?

    Also it can be a problem with some settings of your antivirus or antispyware soft. Please check them.

  18. Oleg
    January 6th, 2012 at 23:55 | #18
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    There no antivirus software. Last version don’t work. Version 1.1.26.790 works, but sometimes get 255 error.

  19. Oleg
    January 6th, 2012 at 23:55 | #19
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    P.S. Можно писать по русски?

  20. Thart
    January 7th, 2012 at 00:00 | #20
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    @Oleg
    Я послал приглашение поговорить более детально в чате Google Mail.

  21. Rafina
    January 14th, 2012 at 02:50 | #21
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    i have exactly the same problem as oleg, im using newest version of evementat

  22. Thart
    January 14th, 2012 at 19:51 | #22
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    @Rafina
    1. Check the access rights of folder where EVE Mentat is placed.
    2. Tell me your full path to cache folder.

  23. Rafina
    January 15th, 2012 at 00:59 | #23
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    hmm, now that i remember, after i cleared all my cache files from eve this started happening ? access rights should be ok, its in my desktop, if you mean with path to cache folder by “cache import tool” its C:\Program Files (x86)\CCP\EVE

  24. Rafina
    January 15th, 2012 at 01:00 | #24
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    and its “use client locations”

  25. Thart
    January 15th, 2012 at 01:22 | #25
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    @Rafina
    Please, send me a bug report with log.txt file (generated immediately after the failed import!) and screenshot of your cache import settings attached.

  26. Tread
    March 15th, 2012 at 07:07 | #26
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    Hello

    I have several instances of eve running on several machines. If i install Menstat on any specific machines it reads the cache from that machine fine. The issue I have having is in reading the networked caches.

    I have shared with full permissions, mapped drives etc etc

    Any one can advise on this?

    Thanks

  27. Thart
    March 15th, 2012 at 11:58 | #27
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    @Tread
    I advice to post normal bug report with screenshots of cache import settings, detailed description how to reproduce the bug, attached log.txt file.

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