Troubleshooting

August 17th, 2011 Leave a comment Go to comments
  1. THOMAS
    July 30th, 2011 at 02:39 | #1

    System.IO.DirectoryNotFoundException: Could not find a part of the path ‘C:\Users\Tom Cat\Desktop\Eve Mentat\Licenses\EVEMentat.License.txt’.
    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean

  2. Thart
    July 30th, 2011 at 11:47 | #2

    @THOMAS
    Thomas, please write a bug report via e-mail with log.txt file attached. Also describe steps to reproduce the issue.

  3. andrew
    August 11th, 2011 at 09:09 | #3

    The journal never seems to update for me, both the previous version and this version.

    Everything else updates as it should, what’s going on here?

  4. Thart
    August 11th, 2011 at 10:28 | #4

    What kind of error?
    Where is your log file?
    Screenshots?

  5. James Dunford
    August 11th, 2011 at 17:01 | #5

    [error] Updating player orders (files)…
    [error] Index was out of range. Must be non-negative and less than the size of the collection.
    Parameter name: index

    Using version: 1.1.22.693

  6. Thart
    August 11th, 2011 at 17:04 | #6

    @James Dunford
    Please send a bug report with log.txt file included.

    Update: Problem solved by cleaning up MyDocuments\EVE\logs\Marketlogs folder.

  7. clone
    September 4th, 2011 at 12:15 | #7

    I get this error:

    [ok] Updating corporate market orders (API)…
    [warning] Error 208: Character must have Accountant, Junior Accountant, or Trader roles.
    [error] Updating market orders (cache)…
    [info] Importing from client at ‘C:\Games\EVE’…
    [warning] Error calling cache import tool. Code: 255
    [error] Cache import failed

    When i use “evemarketordersfromcache.exe” directly in cmd.exe i get this error:

    C:\Users\admin\Desktop\EVE Mentat 1.1.23.700\Tools\EVEMarketOrdersFromCache>evem
    arketordersfromcache.exe
    Deleting old records…

    Traceback (most recent call last):
    File “evemarketordersfromcache.py”, line 70, in
    File “reverence\config.pyc”, line 376, in __get__
    File “reverence\config.pyc”, line 388, in method
    File “reverence\config.pyc”, line 742, in _loadbulkdata
    File “reverence\cache.pyc”, line 291, in LoadObject
    RuntimeError: cache file not found: ce99.cache

    C:\Users\admin\Desktop\EVE Mentat 1.1.23.700\Tools\EVEMarketOrdersFromCache>

    Anybody a idea?

  8. Thart
    September 4th, 2011 at 12:32 | #8

    @clone
    Use direct path to cache instead of path to game client. It’s temporary workaround.

  9. Junky
    September 8th, 2011 at 19:53 | #9

    Game crash when I click on “create new database”

    EventType : clr20r3 P1 : evementat.exe P2 : 1.1.23.700 P3 : 4e4803d3
    P4 : system.xml P5 : 2.0.0.0 P6 : 4889de78 P7 : 2109 P8 : 224
    P9 : system.invalidoperationexception

  10. Thart
    September 8th, 2011 at 23:02 | #10

    @Junky
    Please post bug report with log.txt file generated immediately after the crash.

  11. Junky
    September 9th, 2011 at 03:04 | #11

    Ok here it is the log:
    2011-09-09 01:02:17,875 [1] INFO Program – EVE Mentat session started
    2011-09-09 01:02:17,890 [1] INFO Program – Product version: 1.1.24.708
    2011-09-09 01:02:17,890 [1] DEBUG DebugManager – OS info: Windows XP Service Pack 3 32-bit
    2011-09-09 01:02:17,890 [1] DEBUG DebugManager – Environment: 2.0.50727.3053
    2011-09-09 01:02:17,953 [1] DEBUG StorageManager – Initializing storage
    2011-09-09 01:02:17,953 [1] DEBUG StorageLock – Locking storage at C:\Documents and Settings\FRAX\Desktop\EVE Mentat 1.1.24.708\Storage
    2011-09-09 01:02:17,953 [1] INFO ProgressManager – Starting…
    2011-09-09 01:02:17,968 [1] DEBUG CultureManager – en-GB
    2011-09-09 01:02:17,968 [1] INFO Program – Database was not found. Showing welcome dialog.
    2011-09-09 01:02:20,062 [1] INFO Program – New database option selected.
    2011-09-09 01:02:20,062 [1] DEBUG StorageManager – Deleting database
    2011-09-09 01:02:20,078 [1] DEBUG MentatApp – Deserialization started

  12. Thart
    September 9th, 2011 at 21:26 | #12

    @Junky
    Try to:
    1) Launch eve mentat from other location
    2) Ensure that EVE Mentat’s zip archive is not damaged (download again)
    3) Reinstall your .NET

  13. Rouque
    October 6th, 2011 at 17:28 | #13

    [error] Updating character sheet (API)…
    [error] Error 902: EVE backend database temporarily disabled.
    [error] Updating skill training info (API)…
    [error] Error 902: EVE backend database temporarily disabled.
    [error] Updating character market orders (API)…
    [error] Error 902: EVE backend database temporarily disabled.
    [ok] Updating market orders (cache)…
    [info] Importing from client at ‘D:\EVE’…
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.
    [error] Updating character journal (API)…
    [error] Error 902: EVE backend database temporarily disabled.
    [error] Updating character transactions (API)…
    [error] Error 902: EVE backend database temporarily disabled.

  14. Melina
    October 7th, 2011 at 00:18 | #14

    [error] Updating outpost list (API)…
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] Updating transaction types (API)…
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] Updating character sheet (API)…
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] Updating skill training info (API)…
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] Updating corporation members (API)…
    [error] Authentication error: Key ID and/or Verification Code are missing for this character
    [error] Updating character market orders (API)…
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] Updating corporate market orders (API)…
    [error] Authentication error: Key ID and/or Verification Code are missing for this character
    [ok] Updating market orders (files)…
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.
    [error] Updating character journal (API)…
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] Updating character transactions (API)…
    [error] The remote server returned an error: (503) Server Unavailable.

  15. Thart
    October 7th, 2011 at 10:20 | #15

    @Rouque @Melina
    As you can understand from the error description, it’s not an issue of EVE Mentat, it’s server side/connection errors.

  16. kronnek
    October 13th, 2011 at 06:28 | #16

    Getting ‘Error 532:Failed getting market order information.’ Funny thing is it’s pulling all of my characters other API info and corp orders as well with the corp API. Any solutions? Using an all access personal API as well.

  17. Thart
    October 13th, 2011 at 11:38 | #17

    @kronnek
    According to this page it’s a server side issue.

  18. kronnek
    October 14th, 2011 at 06:41 | #18

    @Thart

    I’m dumb, at least that’s what my wife tells me. Is there some other action I should take like going to the forums or is just an error that is popping up for others? If I’m the only one then I’d like to get it fixed, any recommendations?

  19. Thart
    October 14th, 2011 at 12:26 | #19

    @kronnek
    1. Try regenerate your API key, carefully check access mask. Read this page.
    2. Try another characters/accounts.
    3. Try to google this problem.
    4. Check API manually on this page.

  20. kronnek
    October 15th, 2011 at 10:23 | #20

    well tried all suggestions thart… what worked? verified by that page that my key was responding properly. deleted the character in mentat and put in the same exact key info and corp info (had a print screen of old settings and it was the same i re-entered.)

    this was a fresh copy with no info in db so i believe mentat was sending out bad key info. thanks for the manual api page, pretty cool.

  21. Thart
    October 15th, 2011 at 14:12 | #21

    @kronnek
    It’s not clear for me does it work or not?

  22. kronnek
    October 25th, 2011 at 10:53 | #22

    No, still having the error but… I just import files instead of pull from character API now. The character API pull works once per day, maybe twice but, most of the time I get the same error. As I said, the file import works fine so it’s all good. :)

  23. Thart
    October 25th, 2011 at 11:52 | #23

    @kronnek
    I see there are a lot of server side problems last days. Sorry, I’m not able to help with them :(

  24. James Dunford
    November 29th, 2011 at 21:15 | #24

    [error] Updating player orders (files)…
    [error] String was not recognized as a valid DateTime.

    On Crucible update, whilst trying to update Character Orders this above is the error I receive.

  25. Thart
    November 29th, 2011 at 22:58 | #25

    @James Dunford
    Thanks for report. I’ll investigate the issue soon.

  26. Thevi Olin
    November 30th, 2011 at 02:52 | #26

    Confirming the error James got; hit me as well.

  27. Captain Siria
    December 1st, 2011 at 05:20 | #27

    Getting the same error as James and Thevi.

  28. Jamie
    December 7th, 2011 at 07:35 | #28

    error while trying to add characters.

    error retrieving character list from server.
    the underlying connection was closed. an unexpected error occurred on a receive.

  29. Jamie
    December 7th, 2011 at 07:40 | #29

    copy from log file.

    2011-12-07 03:33:00,658 [1] DEBUG BaseRequest – Starting web API request: http://api.eve-online.com/account/Characters.xml.aspx
    2011-12-07 03:33:45,217 [6] ERROR BaseRequest – API Request failed (The underlying connection was closed: An unexpected error occurred on a receive.)
    2011-12-07 03:33:45,245 [6] DEBUG BaseRequest – System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. —> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. —> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

  30. Thart
    December 7th, 2011 at 10:54 | #30

    @Jamie
    It’s connection or server side problem.

  31. Jamie
    December 7th, 2011 at 22:48 | #31

    ok, been able to connect, but can’t upload market data files after running the exports using IGB.

    i have tryed both eve client files and direct path, both had shown a green tick, but i still get an error.

    i also tryed clearing cache, but still had same issue.

  32. Thart
    December 7th, 2011 at 23:23 | #32

    @Jamie
    Did you try all the things from this page?
    If yes, send me bug report with screenshots and log.txt file.

  33. Jamie
    December 8th, 2011 at 05:14 | #33

    yeah got it to work, was trying to import from character orders page, didn’t realize i had to import twice to get up-to-date info for all orders.

    on another note, i have noticed that the auto scan function doesn’t always save every market window viewed. had alot bother with it untill i started using import files from export buttons in eve.

    i tryed it with timer as high as 5 seconds.

    is there anyway to improve this ?

  34. Thart
    December 8th, 2011 at 16:17 | #34

    @Jamie
    This issue is also described in IGB troubleshooting section. And it’s not a bug.

  35. Jamie
    December 9th, 2011 at 16:23 | #35

    i currently am station trading, with buy and sell orders. i have noticed that i don’t ever see any profit rates with eve mentat.

    my guess is because it only calculates when you buy item from sell orders, then relist them on sale.

    is there anyway to see profit rates for buying and item from buy orders then selling with sell orders ?

  36. Jamie
    December 9th, 2011 at 16:53 | #36

    @Jamie
    ok, is there any way to make set cost price and deviation update automatically when you update market orders ?

    At the moment i can go through each of mu 125 items and update them manually to get profit rates

  37. Thart
    December 9th, 2011 at 18:17 | #37

    @Jamie
    Planned.

    By the way, switch to transactions, filter only buy transactions, select all, right-click and then “Set multiple costs…”. Hope it helps.

  38. Jamie
    December 10th, 2011 at 01:26 | #38

    @Thart
    awsome, with this upgrade, will that mean that you can include a profits in the line graphs. cause thats about the only thing missiing i can see.

  39. Jamie
    December 10th, 2011 at 02:27 | #39

    @Jamie
    on another note, a tab in characters order page with the number of competitors within the last hour would be nice. you could also add graphs for each item showing the amount of competitors at certain times of the days, to give people and idea of how the market for each item is.

  40. sebastian
    December 13th, 2011 at 03:39 | #40

    order import from file was working until a crash

    Now it is:
    - Updating player order files…
    – Input String was not in a correct format

  41. Thart
    December 13th, 2011 at 10:37 | #41

    @sebastian
    Are you using localized EVE client?

  42. blue
    December 16th, 2011 at 05:54 | #42

    [ok] Updating skill training info (API)…
    [error] Updating corporation members (API)…
    [error] Authentication error: Key ID and/or Verification Code are missing for this character
    [ok] Updating character market orders (API)…
    [error] Updating corporate market orders (API)…
    [error] Authentication error: Key ID and/or Verification Code are missing for this character

  43. Dirk_Decibel
    January 24th, 2012 at 23:26 | #43

    As of today, it seems that EVE is not using a point (“.”) anymore for ammounts of isk cents but a coma (“,”). When I try to copy-paste the recommended price from Mentat to my orders, this fails. It looks like Mentat tries to paste a “.” into the EVE client even though in Mentat itself the ammounts are shown with comma’s.

    This effectively renders Mentat useless for fast order updating.

  44. Jamie
    February 1st, 2012 at 22:40 | #44

    [error] Updating player orders (files)…
    [error] Index was out of range. Must be non-negative and less than the size of the collection.
    Parameter name: index

  45. Thart
    February 1st, 2012 at 23:32 | #45

    @Jamie
    Please create a bug report with log.txt file attached.

  46. Andres
    February 9th, 2012 at 06:00 | #46

    preferences window is not wide enough to see and/or select options and cannot be resized, have screenshot.

  47. Thart
    February 9th, 2012 at 10:52 | #47

    @Andres
    It’s known issue when non-standard screen DPI is used.

  48. Melina
    February 19th, 2012 at 10:18 | #48

    Hello all, I’m receiving this message upon using the new version. I’ve generated a couple different keys to try a different code, but keep getting the same thing. Any ideas?

    [error] Updating character sheet (API)…
    [error] Error 221: Illegal page request! Please verify the access granted by the key you are using!
    [error] Updating skill training info (API)…
    [error] Error 221: Illegal page request! Please verify the access granted by the key you are using!
    [error] Updating corporation members (API)…
    [error] Cannot setup corp members: character’s corporation is not defined. Please update character information first.

  49. Thart
    February 19th, 2012 at 12:04 | #49

    @Melina
    API Key doesn’t work immediately after creation. You should wait approximately 5-15 min before.

  50. Andreas
    March 4th, 2012 at 01:14 | #50

    @Andres
    i have the Problem

    preferences window is not wide enough to see and/or select options and cannot be resized

    What can i do ?

  51. Thart
    March 4th, 2012 at 01:47 | #51

    @Andreas
    It’s a known issue of EVE Mentat under non-standard screen DPI. You can adjust your DPI temporarily to configure EVE Mentat.

  52. IceM
    March 8th, 2012 at 14:27 | #52

    trying to install, on choosing create new database i get errormessage:

    failed to load database.
    error initializing database.
    invalid connectionstring format for parameter “datasource”

    need hlp plz
    greetz

  53. Thart
    March 8th, 2012 at 14:35 | #53

    @IceM
    Please create bug report with log.txt file attached.

  54. IceM
    March 8th, 2012 at 14:45 | #54

    here we go:

    2012-03-08 11:24:42,023 [1] INFO Program – EVE Mentat session started
    2012-03-08 11:24:42,030 [1] INFO Program – Product version: 1.1.28.878
    2012-03-08 11:24:42,032 [1] DEBUG DebugManager – OS info: Windows 7 Service Pack 1 32-bit
    2012-03-08 11:24:42,032 [1] DEBUG DebugManager – Environment: 2.0.50727.5448
    2012-03-08 11:24:42,122 [1] DEBUG StorageManager – Initializing storage
    2012-03-08 11:24:42,123 [1] DEBUG StorageLock – Locking storage at E:\E_Games\-== Games ==-\EvE\EvE Mentat\EVE Mentat 1.1.28.878\Storage
    2012-03-08 11:24:42,123 [1] INFO ProgressManager – Starting…
    2012-03-08 11:24:42,132 [1] DEBUG CultureManager – de-DE
    2012-03-08 11:24:42,142 [1] INFO Program – Database was not found. Showing welcome dialog.
    2012-03-08 11:25:28,286 [1] INFO Program – New database option selected.
    2012-03-08 11:25:28,287 [1] DEBUG StorageManager – Deleting database
    2012-03-08 11:25:28,288 [1] DEBUG MentatApp – Deserialization started
    2012-03-08 11:25:28,434 [1] INFO ProgressManager – Loading settings…
    2012-03-08 11:25:29,282 [1] DEBUG MentatApp – Deserialization succeded 994.1 ms
    2012-03-08 11:25:29,319 [1] DEBUG Proxy – Applying proxy settings
    2012-03-08 11:25:29,319 [1] DEBUG Proxy – System default
    2012-03-08 11:25:29,335 [1] DEBUG APIProvider – Applying API provider settings: http://api.eve-online.com/
    2012-03-08 11:25:29,346 [1] DEBUG IGBManager – Initializing IGB Manager: working folder – E:\E_Games\-== Games ==-\EvE\EvE Mentat\EVE Mentat 1.1.28.878\Storage\IGB
    2012-03-08 11:25:29,348 [1] DEBUG MentatApp – Application initialized 64 ms
    2012-03-08 11:25:29,348 [1] INFO ProgressManager – Loading database…
    2012-03-08 11:25:29,358 [1] INFO ProgressManager – Initializing database…
    2012-03-08 11:25:29,361 [1] WARN MentatDatabase – Static database was not found. Recreating from default.
    2012-03-08 11:25:29,373 [1] WARN MentatDatabase – Dynamic database was not found. Recreating from default.
    2012-03-08 11:25:29,386 [1] DEBUG MentatException – Creating exception: Error initializing database.
    2012-03-08 11:25:29,386 [1] DEBUG MentatException – Creating exception: Failed to load database file.
    2012-03-08 11:25:29,386 [1] ERROR EVEMentat – Error initializing database.
    2012-03-08 11:25:29,387 [1] ERROR EVEMentat – Failed to load database file.
    2012-03-08 11:25:29,387 [1] DEBUG MentatException – Reporting exception: Failed to load database file.
    Error initializing database.
    Invalid ConnectionString format for parameter “data source”

    thx

  55. Thart
    March 8th, 2012 at 16:04 | #55

    @IceM
    I meant bug report via e-mail.
    It’s bad idea to post logs here.

    Regarding your problem: try another folder for EVE Mentat, without “-== GAMES ==-” and similar names.

  56. hm
    April 1st, 2012 at 01:20 | #56

    [error] Updating player orders (files)…
    [error] Входная строка имела неверный формат.

  57. Thart
    April 1st, 2012 at 11:24 | #57

    @hm
    Please send me your log file.

  58. John K
    April 14th, 2012 at 05:46 | #58

    It wont find my market data:
    “[ok] Updating market orders (files)…
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.”

    Even though I have it exported here:
    S:\Users\admin\Documents\EVE\logs\Marketlogs\My Orders-2012.04.14 0115.txt

    I couldnt find anywhere to set this path either. How does it know where to look?

    Also, what is the cache option, what is that updating from?

  59. John K
    April 14th, 2012 at 05:55 | #59

    Found this in the log, could be a change with latest update?
    2012-04-13 18:53:00,686 [3] DEBUG OrderParser – Actual header: orderID,typeID,charID,charName,regionID,regionName,stationID,stationName,range,bid,price,volEntered,volRemaining,issueDate,orderState,minVolume,accountID,duration,isCorp,solarSystemID,solarSystemName,escrow,
    2012-04-13 18:53:00,686 [3] DEBUG OrderParser – Expected header: price,volRemaining,typeID,range,orderID,volEntered,minVolume,bid,issueDate,duration,stationID,regionID,solarSystemID,jumps,
    2012-04-13 18:53:00,687 [3] DEBUG MentatException – Creating exception: Invalid file header

  60. Thart
    April 14th, 2012 at 10:00 | #60

    @John K
    First of all check your import settings. Ensure you character orders file name pattern coressponds to your real order files exported from EVE (should be something like My orders-*.txt).

    Open Documents\EVE\logs\Marketlogs folder and delete all files inside. Export orders from EVE again.

    Regarding the cache import I recommend to watch video Order management.

    Regarding log: it’s okay, problem somewhere else.

  61. April 24th, 2012 at 06:44 | #61

    http://i.imgur.com/YXaef.png

    Preferences box can’t be resized, text is too large when using 1080p resolutions or higher.

  62. Thart
    April 24th, 2012 at 10:43 | #62

    @Vincent Trevane
    Read comment #50

  63. wwrkd
    May 8th, 2012 at 02:40 | #63

    [error] Updating corporation members (API)…
    [error] Authentication error: Key ID and/or Verification Code are missing for this character
    [ok] Updating character market orders (API)…
    [error] Updating corporate market orders (API)…
    [error] Authentication error: Key ID and/or Verification Code are missing for this character
    [ok] Updating market orders (files)…

    All other messages look fine, what could I do to solve this? The API key is double and triple-checked!
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.

  64. Thart
    May 8th, 2012 at 20:18 | #64

    @wwrkd
    Open character management dialog and add corporate api key for you character or disable corporate-related information in options if you don’t use it in your trade.

  65. wwrkd
    May 10th, 2012 at 15:28 | #65

    Thanks for the help!
    New issue now though, getting a message like this instead:
    [error] Error 222: Key has expired. Contact key owner for access renewal.
    Full error message: http://i.imgur.com/0EiOH.png
    The key has once again been doublechecked and it is NOT expired, have tried both with infinite and finite expiry!

  66. Thart
    May 10th, 2012 at 15:53 | #66

    @wwrkd
    Looks like a problem is out of EVE Mentat’s scope.

    I have only one idea: keys are cached for a short period, so try to wait a bit before testing. Otherwise try to test your API key with other tool (EVEMon for instance) and then write a petition to CCP.

  67. wwrkd
    May 10th, 2012 at 16:29 | #67

    @Thart
    Will do, thank you for all your help! :)

  68. wwrkd
    May 10th, 2012 at 20:01 | #68

    A restart of the program was all that was needed, thank you once again for all your help!

  69. bronts
    May 22nd, 2012 at 20:46 | #69

    I started getting error 532, any idea whats going on?

    [ok] Updating outpost list (API)…
    [info] 793 outposts were updated.
    [ok] Updating transaction types (API)…
    [ok] Updating character sheet (API)…
    [ok] Updating skill training info (API)…
    [error] Updating character market orders (API)…
    [error] Error 532: Failed getting market order information.
    [ok] Updating market orders (cache)…
    [info] Importing from client at ‘C:\Users\Ivan\AppData\Local\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility\cache’…
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.
    [ok] Updating character journal (API)…
    [info] 154 new entries were imported.
    [ok] Updating character transactions (API)…
    [info] 63 new transactions were imported.

  70. Thart
    May 22nd, 2012 at 22:21 | #70

    @bronts
    Reproduce the issue again, grab log.txt file and send me via e-mail please.

  71. Mefarion
    June 30th, 2012 at 14:03 | #71

    Hey folks,

    this program is great but i have a little programm
    When I want to update die current prices on my buy and sellorders it does not show me that i have to fix my order, until i opened every single order ingame for a look. then i start import all and it shows me which prices i have to change. After i did that i import date again and it shows me that my prices are still not at the best. it updates only when i open ever single order ingame before import :( Why?

    Greets Mefarion

  72. bronts
    July 6th, 2012 at 05:48 | #72

    Just started getting error 503s when I update, servers seem to be up…

    [error] [API] Character sheet: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] [API] Skill training info: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] [API] Character orders: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] [API] Corporate orders: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [ok] [File] Market orders
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.
    [error] [API] Character journal: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] [API] Character transactions: Failed
    [error] The remote server returned an error: (503) Server Unavailable.

  73. Yureina
    July 6th, 2012 at 09:31 | #73

    @bronts

    I’m getting this same problem. Not sure how to fix it either. :(

  74. Thart
    July 6th, 2012 at 09:40 | #74

    @Mefarion
    Use IGB market cache scanner to automatically obtain market data. Fix your orders using EVE Mentat then use file import for orders (not market orders). Then you will see up to date status of your orders.

    @bronts

    @Yureina
    “The remote server returned an error: (503) Server Unavailable.”

    EVE Online API server != EVE Online game server. It’s two different servers.

  75. Yureina
    July 6th, 2012 at 11:09 | #75

    @Thart

    Is there any way for me to fix that problem? :s

  76. Thart
    July 6th, 2012 at 11:26 | #76

    @Yureina
    Sorry, I’m not from CCP :)
    P.S. Wait, just wait. they should fix it soon.

  77. bronts
    July 6th, 2012 at 17:19 | #77

    nevermind — eve API servers must have been down – evemon wasnt working either.

    @bronts

  78. Alex
    October 7th, 2012 at 18:39 | #78

    Im getting these errors…

    [ok] [API] Outpost list: 837 outposts were updated.
    [ok] [API] Character sheet
    [ok] [API] Skill training info
    [error] [API] Corporate members: Failed
    [error] Authentication error: Key ID and/or Verification Code are missing for this character
    [ok] [API] Character orders
    [error] [API] Corporate orders: Failed
    [error] Authentication error: Key ID and/or Verification Code are missing for this character
    [ok] [File] Market orders
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.
    [ok] [API] Character journal: 30 entries were imported
    [ok] [API] Character transactions: 1 new transactions were imported.

  79. Thart
    October 7th, 2012 at 19:19 | #79

    @Alex
    Go to setting dialog and turn off import of corp-related information.
    Or go to character management dialog and enter additional corporate API key for your character.

  80. capdude
    October 10th, 2012 at 22:01 | #80

    Eve Mentat does not create the CharacterOrdersScanner.html for me, i only get the one for the Corp and the favourites … any ideas?

  81. Thart
    October 10th, 2012 at 22:37 | #81

    @capdude
    Recheck IGB link, it should point inside your actual EVE Mentat folder.
    And post me your log.txt file.

  82. Matt
    October 23rd, 2012 at 22:31 | #82

    Still getting : “Error 106, Must provide userID or keyID parameter for authentication” on the Character Sheet, Character Journal and Character Transactions. Even after I created a fresh API key just for Mentat.

  83. Thart
    October 23rd, 2012 at 22:38 | #83

    @Matt
    Did you wait 5-15 min after key creation?
    Did you enter key correctly in EVE Mentat?
    Which is your version of EVE Mentat?
    Could you send me log file?

  84. Tron
    October 31st, 2012 at 00:44 | #84

    Hello Thart,
    i have the same problem as capdude. It seems EVEMentat is not creating the CharacterOrdersScanner.html file for me.

    Log: http://pastebin.com/qbMFxgsw

    Thank you for you work o7

  85. Thart
    October 31st, 2012 at 01:11 | #85

    @Tron
    Hello Tron!

    Thanks a lot for log file. The reason of your failure can be explained by 11th line of log – EVE Mentat located inside system protected folder (Program Files), and of course it cannot create or modify files in subfolders.

    Solution: move EVE Mentat to another location, preferable to non-system disk (I always run my copy from portable HDD, for instance).

    Or you can run EVE Mentat “as administrator” but it’s not recommendeded.

  86. Tron
    October 31st, 2012 at 01:26 | #86

    That did it for me thank you very much o7

  87. Tron
    October 31st, 2012 at 01:53 | #87

    a more trivial question: do you know how often the api data is updated (from CCP). i just noticed that when i use the API import in the characters order tab the orders don’t change, is this due to CCP or am i doing something wrong? if it’s ccp: do you know how often the api data is updated by them? thx o7

  88. Thart
    October 31st, 2012 at 02:18 | #88

    @Tron
    It’s API restriction.
    Take a look at “API import” buttons on almost every tab. These buttons have time countdown to next data availability.

  89. Tron
    October 31st, 2012 at 02:24 | #89

    I almost thought so…. tyvm o7

  90. IIIRAZORIII
    January 17th, 2013 at 14:07 | #90

    I’ve got a problem, EVE Mentat always seems to get some kind of error, goes grey and gives the wrong value in clipboard.

    I then have to end process, and restart.

    its been happening a lot lately. and I’ve always had this issue.
    any idea whats happening and how to fix ?

  91. Thart
    January 17th, 2013 at 14:28 | #91

    @IIIRAZORIII
    Actually looks like a intereference with other software, maybe unwanted software.
    Give me more information about the issue please.

  92. IIIRAZORIII
    January 19th, 2013 at 05:43 | #92

    @Thart
    could you explain what kindof data and also if there is a way of showing errors etc.
    if this is what you mean.

    thank you

  93. Sammy
    January 21st, 2013 at 18:48 | #93

    Hi, this is what I do:
    1. Download latest version
    2. Extract ( I have tried external drives and my OS drive)
    3. When I click “create new database”
    I get ” Failed to load EVE Mentat. Failed to load settings file “F:\EVE Mentat 1.2.15.1158\EVE Mentat 1.2.15.1158\Storage\evementat.settings”
    Please remove this file.
    See log.txt file for details

    But there is no evementat.settings no matter what I do do find it.
    4. Other info : Windows 7 64 bit

    5. Here is the log file.

    Font ‘Arial’ does not support style ‘Regular’.

    Log removed by Thart

    tHANKS

  94. Thart
    January 21st, 2013 at 19:01 | #94

    @IIIRAZORIII

    Attach log.txt file created immediately after crash.
    This file can be found inside EVE Mentat folder.

    @Sammy
    Here is similar problem and solution.
    But in your case it’s a problem with Arial font.

  95. griff
    January 22nd, 2013 at 06:48 | #95

    On character orders, the price status doesn’t seem to update properly, when I click on an item, the market orders show up properly at the bottom, but the item still shows as Price overrode.

  96. Thart
    January 22nd, 2013 at 12:43 | #96

    @griff
    How can I help you without details about your issue?

  97. Shiva
    January 23rd, 2013 at 08:03 | #97

    Ever since I have updated the Import Cache intermittently fails and states “There are no market files to import!”

  98. Thart
    January 23rd, 2013 at 11:54 | #98

    @Shiva
    Read Market cache import troubleshooting article linked from this page and make sure you have disabled EVEmon’s EMUU.

  99. Kristian
    January 30th, 2013 at 03:05 | #99

    Hey Thart,

    I don’t know what the best way to contact you.. But what’s the best way to prevent your program from seeing my ladder orders as price overrodes? (http://i.imgur.com/MeBuEJ8.png) Or is what I’m trying to do impossible?

    Thanks for your work!

  100. Thart
    January 30th, 2013 at 12:06 | #100

    @Kristian
    Hello,

    This best way to contact me – it’s direct e-mail to evementat@gmail.com.
    In your screenshot I don’t see entire situation and don’t undestand your problem in general.

    Please write me e-mail with detailed description including screenshots of your market data for problematic order and price status preferences.

  101. Bukka B.
    February 19th, 2013 at 03:54 | #101

    Hello,
    Here is my error I got trying to update do an “Update now (F5)”

    [ok] [API] Outpost list: 891 outposts were updated.
    [ok] [API] Transaction types
    [error] [API] Character sheet: Failed
    [error] Error 520: Unexpected failure accessing database.
    [error] [API] Skill training info: Failed
    [error] Error 520: Unexpected failure accessing database.
    [error] [API] Corporate members: Failed
    [error] Error 520: Unexpected failure accessing database.
    [error] [API] Character orders: Failed
    [error] Error 520: Unexpected failure accessing database.
    [error] [API] Corporate orders: Failed
    [error] Error 520: Unexpected failure accessing database.
    [ok] [EVE-Central] Market orders: 0 positions were updated
    [error] [API] Character journal: Failed
    [error] Error 520: Unexpected failure accessing database.
    [error] [API] Character transactions: Failed
    [error] Error 520: Unexpected failure accessing database.

  102. Yabs
    February 21st, 2013 at 23:38 | #102

    Looks like CCP broke something with the API, getting something similar to the above but different errors

    [error] [API] Outpost list: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] [API] Transaction types: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] [API] Character sheet: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] [API] Skill training info: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] [API] Character orders: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [ok] [Cache] Market orders
    [info] Importing from client at ‘C:\Users\Zetor\AppData\Local\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility\cache’…
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.
    [error] [API] Character journal: Failed
    [error] The remote server returned an error: (503) Server Unavailable.
    [error] [API] Character transactions: Failed
    [error] The remote server returned an error: (503) Server Unavailable.

  103. Thart
    February 22nd, 2013 at 00:24 | #103

    @Bukka B.
    @Yabs
    CO tells me it’s a server side issue.

  104. March 1st, 2013 at 05:39 | #104

    [error] [EVE-Central] Market orders: Failed
    [error] Could not update market information for High Speed Maneuvering in The Forge: String was not recognized as a valid DateTime.

    >>This same error happens for every single one of my trade orders as well, i just didnt want to post them all.

    Why is this happening?

  105. Thart
    March 1st, 2013 at 16:26 | #105

    @Patrick
    Zip and send me files from EVE Mentat\Storage\Market Cache folder.
    Also send me log.txt file from EVE Mentat folder.

  106. Jon
    March 1st, 2013 at 16:58 | #106

    Any fix for the date error?

    [error] [EVE-Central] Market orders: Failed
    [error] Could not update market information for Pyerite in all regions: String was not recognized as a valid DateTime.
    [error] Web import failed
    Thanks.

  107. Thart
    March 1st, 2013 at 17:15 | #107

    @Jon
    Make a bug report with log attached.

  108. dakora
    March 2nd, 2013 at 18:22 | #108

    got the same message as jon there. string was not recognized as a valid datetime

  109. Thart
    March 2nd, 2013 at 19:01 | #109

    @Patrick
    @Jon
    @dakora
    Fixed. Update will be available in a few minutes.

  110. Raketemensch
    March 5th, 2013 at 20:32 | #110

    @capdude

    I have this same issue. The corporders file is there, but the characterorders file did not get created.

  111. Thart
    March 5th, 2013 at 23:23 | #111

    @Raketemensch
    Send me log.txt please.

  112. newbieconfused
    April 25th, 2013 at 19:24 | #112

    [ok] [API] Outpost list: 912 outposts were updated.
    [ok] [API] Transaction types
    [ok] [API] Character sheet
    [ok] [API] Skill training info
    [error] [API] Corporate members: Failed
    [error] Authentication error: Key ID and/or Verification Code are missing for this character
    [ok] [API] Character orders
    [error] [API] Corporate orders: Failed
    [error] Authentication error: Key ID and/or Verification Code are missing for this character
    [ok] [File] Market orders
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.
    [ok] [API] Character journal: 22 entries were imported
    [ok] [API] Character transactions: 18 new transactions were imported.

  113. Frankster
    April 30th, 2013 at 23:57 | #113

    [API] Character journal: Failed
    Error 1001: Cache is invalid

    I haven’t updated journal for 45 days – is it because there’s a gap in what the api can download?

    013-04-30 20:52:29,286 [1] DEBUG MentatApp – Collecting garbage 290 ms
    2013-04-30 20:52:29,553 [1] DEBUG CharacterOrdersProvider – GetPlayerOrders invoked 265 ms
    2013-04-30 20:52:29,554 [1] DEBUG CorpOrdersProvider – GetOrders invoked 0 ms
    2013-04-30 20:52:29,556 [1] DEBUG RootStorage – GetJournalEntries invoked 0 ms
    2013-04-30 20:52:29,556 [1] DEBUG RootStorage – GetTransactions invoked 0 ms
    2013-04-30 20:52:29,556 [1] DEBUG RootStorage – GetLatestTransaction invoked 0 ms
    2013-04-30 20:52:38,745 [1] DEBUG RootStorage – GetJournalEntries invoked 495 ms
    2013-04-30 20:52:43,103 [1] DEBUG RootStorage – GetTransactions invoked 357 ms
    2013-04-30 20:53:51,023 [1] DEBUG Task – Constructing task ‘[API] Character orders’
    2013-04-30 20:53:51,023 [1] DEBUG Task – Constructing task ‘[File] Market orders’
    2013-04-30 20:53:51,023 [1] DEBUG Task – Constructing task ‘[API] Character journal’
    2013-04-30 20:53:51,055 [9] DEBUG Task – Starting task ‘[API] Character orders’
    2013-04-30 20:53:51,056 [9] DEBUG CharacterOrdersProvider – GetPlayerOrders invoked 1 ms
    2013-04-30 20:53:51,056 [9] DEBUG APICharacterOrderImportTask – Previous orders count = 106
    2013-04-30 20:53:51,056 [9] DEBUG BaseRequest – Starting web request: https://api.eveonline.com/char/MarketOrders.xml.aspx
    2013-04-30 20:53:51,419 [9] DEBUG BaseRequest – Request CharacterOrdersRequest succeeded. 363 ms
    2013-04-30 20:53:51,419 [9] DEBUG APICharacterOrderImportTask – New orders count = 148
    2013-04-30 20:53:51,423 [9] DEBUG APICharacterOrderImportTask – Additional orders to request = 5
    2013-04-30 20:53:51,423 [9] DEBUG APICharacterOrderImportTask – Requesting order 2796740212
    2013-04-30 20:53:51,423 [9] DEBUG BaseRequest – Starting web request: https://api.eveonline.com/char/MarketOrders.xml.aspx
    2013-04-30 20:53:52,141 [9] DEBUG BaseRequest – Request CharacterOrdersRequest succeeded. 718 ms
    2013-04-30 20:53:52,141 [9] DEBUG APICharacterOrderImportTask – Requesting order 2796751901
    2013-04-30 20:53:52,141 [9] DEBUG BaseRequest – Starting web request: https://api.eveonline.com/char/MarketOrders.xml.aspx
    2013-04-30 20:53:52,477 [9] DEBUG BaseRequest – Request CharacterOrdersRequest succeeded. 336 ms
    2013-04-30 20:53:52,477 [9] DEBUG APICharacterOrderImportTask – Requesting order 2796820048
    2013-04-30 20:53:52,477 [9] DEBUG BaseRequest – Starting web request: https://api.eveonline.com/char/MarketOrders.xml.aspx
    2013-04-30 20:53:52,879 [9] DEBUG BaseRequest – Request CharacterOrdersRequest succeeded. 402 ms
    2013-04-30 20:53:52,880 [9] DEBUG APICharacterOrderImportTask – Requesting order 2796903009
    2013-04-30 20:53:52,880 [9] DEBUG BaseRequest – Starting web request: https://api.eveonline.com/char/MarketOrders.xml.aspx
    2013-04-30 20:53:53,226 [9] DEBUG BaseRequest – Request CharacterOrdersRequest succeeded. 346 ms
    2013-04-30 20:53:53,226 [9] DEBUG APICharacterOrderImportTask – Requesting order 2796963410
    2013-04-30 20:53:53,226 [9] DEBUG BaseRequest – Starting web request: https://api.eveonline.com/char/MarketOrders.xml.aspx
    2013-04-30 20:53:53,653 [9] DEBUG BaseRequest – Request CharacterOrdersRequest succeeded. 427 ms
    2013-04-30 20:53:53,671 [9] DEBUG CharacterOrdersProvider – GetOrdersByIDs invoked 18 ms
    2013-04-30 20:53:53,672 [9] DEBUG CharacterOrdersProvider – GetPlayerOrders invoked 1 ms
    2013-04-30 20:53:53,679 [9] DEBUG CharacterOrdersProvider – _CalcOrderDifference invoked 7 ms
    2013-04-30 20:53:53,727 [9] DEBUG ITable – Executing INSERT command (1 sub-commands) 41 ms
    2013-04-30 20:53:53,788 [9] DEBUG CharacterOrdersProvider – SetHistory invoked 0 ms
    2013-04-30 20:53:53,789 [9] DEBUG CharacterOrdersProvider – SetOrders: inserted or replaced = 153, deleted = 0, added to history = 0
    2013-04-30 20:53:53,789 [9] DEBUG CharacterOrdersProvider – SetOrders invoked 136 ms
    2013-04-30 20:53:53,791 [9] DEBUG ITable – Executing UPDATE command (1 sub-commands) 1 ms
    2013-04-30 20:53:53,856 [9] DEBUG RootStorage – UpdateTimer invoked 66 ms
    2013-04-30 20:53:53,856 [9] DEBUG Task – Task ‘[API] Character orders’ finished 2801.2 ms
    2013-04-30 20:53:53,856 [9] DEBUG Task – Starting task ‘[File] Market orders’
    2013-04-30 20:53:53,857 [9] DEBUG Core.FileImporter – Start parsing of 1 files…
    2013-04-30 20:53:53,857 [9] DEBUG OrderParser – Invalid file header
    2013-04-30 20:53:53,857 [9] DEBUG OrderParser – Actual header: orderID,typeID,charID,charName,regionID,regionName,stationID,stationName,range,bid,price,volEntered,volRemaining,issueDate,orderState,minVolume,accountID,duration,isCorp,solarSystemID,solarSystemName,escrow,
    2013-04-30 20:53:53,857 [9] DEBUG OrderParser – Expected header: price,volRemaining,typeID,range,orderID,volEntered,minVolume,bid,issueDate,duration,stationID,regionID,solarSystemID,jumps,
    2013-04-30 20:53:53,857 [9] DEBUG MentatException – Creating exception: Invalid file header
    2013-04-30 20:53:53,857 [9] WARN EVEMentat.Core – File ‘My Orders-2013.03.16 1336.txt’ wasn’t loaded. Reason: Invalid file header
    2013-04-30 20:53:53,857 [9] DEBUG Core.FileImporter – 1 files parsed 0 ms
    2013-04-30 20:53:53,857 [9] DEBUG Task – Task ‘[File] Market orders’ finished 0 ms
    2013-04-30 20:53:53,857 [9] DEBUG Task – Starting task ‘[API] Character journal’
    2013-04-30 20:53:53,857 [9] DEBUG RoolStorage – GetJournalEntries invoked 0 ms
    2013-04-30 20:53:53,857 [9] DEBUG BaseRequest – Starting web request: https://api.eveonline.com/char/WalletJournal.xml.aspx
    2013-04-30 20:53:55,340 [9] ERROR BaseRequest – Web request failed (Error 1001: Cache is invalid)
    2013-04-30 20:53:55,340 [9] DEBUG BaseRequest – EVEMentat.Core.EveAPIError: Error 1001: Cache is invalid
    at EVEMentat.Core.EveAPI2Request._Execute()
    at EVEMentat.Core.CharacterJournalRequest._Execute()
    at EVEMentat.Core.BaseRequest.Execute()
    2013-04-30 20:53:55,340 [9] DEBUG Task – Task ‘[API] Character journal’ failed. Reason: Error 1001: Cache is invalid
    2013-04-30 20:53:55,340 [9] DEBUG TaskManager – 3 tasks took 4286.2 ms
    2013-04-30 20:55:09,324 [1] DEBUG MentatApp – Collecting garbage 124 ms
    2013-04-30 20:55:09,700 [1] DEBUG CharacterOrdersProvider – GetPlayerOrders invoked 371 ms
    2013-04-30 20:55:09,701 [1] DEBUG CorpOrdersProvider – GetOrders invoked 1 ms
    2013-04-30 20:55:09,702 [1] DEBUG RootStorage – GetJournalEntries invoked 0 ms
    2013-04-30 20:55:09,702 [1] DEBUG RootStorage – GetTransactions invoked 0 ms
    2013-04-30 20:55:09,702 [1] DEBUG RootStorage – GetLatestTransaction invoked 0 ms

  114. waffle
    May 1st, 2013 at 01:24 | #114

    [error] [API] Character transactions: Failed
    [error] Error 1001: Cache is invalid

    2013-04-30 22:23:21,614 [25] ERROR BaseRequest – Web request failed (Error 1001: Cache is invalid)
    2013-04-30 22:23:21,614 [25] DEBUG BaseRequest – EVEMentat.Core.EveAPIError: Error 1001: Cache is invalid
    at EVEMentat.Core.EveAPI2Request._Execute()
    at EVEMentat.Core.CharacterTransactionsRequest._Execute()
    at EVEMentat.Core.BaseRequest.Execute()
    2013-04-30 22:23:21,614 [25] DEBUG Task – Task ‘[API] Character transactions’ failed. Reason: Error 1001: Cache is invalid
    2013-04-30 22:23:21,614 [25] DEBUG TaskManager – 1 tasks took 1237.1 ms
    2013-04-30 22:23:51,066 [1] DEBUG MentatApp – Collecting garbage 42 ms

  115. Thart
    May 1st, 2013 at 08:59 | #115

    @waffle
    It’s a server side issue. Waiting for actions from CCP.

  116. NeonGen
    May 5th, 2013 at 15:16 | #116

    @Thart
    Getting the same “Error 1001: Cache is invalid” issue for both the Journal and Transaction log. This is extremely annoying as manually calculating item costs is a very long and tedious task for any mass trader. Is there any way we can barrage CCP about this issue? It has been happening a lot lately. :/

  117. Thart
    May 5th, 2013 at 15:47 | #117

    @NeonGen
    Bump this topic on official forum.

  118. Bara
    May 8th, 2013 at 05:42 | #118

    @NeonGen

    Same “Cache is Invalid” issue

  119. foobar1926
    May 12th, 2013 at 03:16 | #119

    @NeonGen
    I too am getting error 1001, with a failure to import character transactions:

    [ok] [API] Character sheet
    [ok] [API] Skill training info
    [ok] [Cache] Market orders
    [info] Importing from client at ‘C:\Program Files (x86)\CCP\EVE’…
    [warning] There are no market files for import!
    [info] Launch EVE Online and export any orders at Market window.
    [error] [API] Character transactions: Failed
    [error] Error 1001: Cache is invalid

  120. Andrei
    May 14th, 2013 at 13:47 | #120

    [ok] [EVE-Central] Market orders: 0 positions were updated
    [warning] Skipped stale market data for Prowler in all regions
    [warning] Skipped 1 stale position(s)

  121. Thart
    May 14th, 2013 at 13:52 | #121

    @Andrei
    And…?

  122. Andrei
    May 14th, 2013 at 14:10 | #122

    @Thart
    sorry. misunderstood what was written in the announcement

  123. Schilz van Ei
    May 21st, 2013 at 18:06 | #123

    [error] [API] Character sheet: Failed
    [error] Error 0: General Error: Scotty the docking manager heard you were talking shit about him behind his back and refuses to service your request.

    How did he know?
    Seems like there is no problem coming up with it, but … it’s an error.

  124. Schilz van Ei
    May 23rd, 2013 at 18:07 | #124

    Seems to be a Eve-Server related thing. EVEMON came up with this excuse as well. :P

  125. Siginaut
    May 30th, 2013 at 13:09 | #125

    Hey, under char orders > histroy the proffit column shows 0.00 for all orders, when clicked on item and transactions tab below shows normal proffit. is this a bug?

  126. NeonGen
    June 9th, 2013 at 20:03 | #126

    Are there any plans to update EVE Mentat for the new expansion? There’s some new items I would like to start trading but EVE Mentat’s item database is not up-to-date.

  127. Thart
    June 9th, 2013 at 22:45 | #127

    @NeonGen
    Yes, of course. I’ll do that in a few days. Sorry for delay.

  128. NeonGen
    June 10th, 2013 at 02:31 | #128

    @Thart
    Ah no problem, just wondering. :)

    There’s quite a few things that could use some improving in your great program. But just for now an up-to-date item database would be huge plus. :)